Nonconformity and corrective action procedure

When a nonconformity occurs the organization shall react to it and, as applicable, take action to control and correct it and deal with the consequences; evaluate the need for action to eliminate the causes of the nonconformity so that it does not recur or occur elsewhere, by reviewing the nonconformity, determining its causes and determining whether similar nonconformities exist or could potentially occur; implement any action needed; review the effectiveness of any corrective action taken; and make changes to the PIMS if necessary. Corrective actions shall be appropriate to the effects of the nonconformities encountered, and the organization shall retain documented information as evidence of the nature of the nonconformities and any subsequent actions taken, and of the results of any corrective action.

Determine opportunities for improvement and implement the actions needed to achieve the intended BCMS outcomes; when a nonconformity occurs, react to it and deal with its consequences, evaluate whether action is needed to eliminate the cause by reviewing the nonconformity, determining its causes and checking whether similar ones exist or could occur, implement whatever action is needed, review the effectiveness of the corrective action, and change the BCMS if necessary, with corrective action proportionate to the effects encountered and documented evidence retained of the nature of the nonconformities, the actions taken and the results.