Acceptable use policy
The rules every user of the organisation's information and systems must follow, and what they agree to when they sign in.
How the register reads it
| Also called | AUP, IT usage policy, end-user policy |
|---|---|
| Family | People |
| Document type | Policy. The regimes ask for the content, not the label; a line pasted as a standard, procedure, plan or schedule is placed here with the label noted. |
| Expected owner | The information security lead (CISO or ISMS manager). |
| Review cadence | Annual (the register's default: the clauses say planned intervals and on significant change, and do not fix a period). |
| On the gap list when | ISO 27001 or NIS2 is ticked and no line resolves to it. |
| Template | Acceptable use policy. |
Which standards require it, and what each expects it to contain
2 requiring clauses, 2 regimesShown on a register for the regimes you tick; with none ticked, ISO 27001 is applied. Requirement text drawn from a human-verified compliance corpus under licence: the corpus statement of each clause, not the instrument verbatim.
ISO/IEC 27001:2022
ISO 27001 5.10 Acceptable use of information and other associated assetsDefine and enforce rules for how information and assets may be used and handled.
What the ISO 27002 guidance expects the document to say: Requires rules for acceptable use, and procedures for handling information and its associated assets, to be identified, documented and put into effect.
Common gap: Policy not reviewed or updated regularly
Source: ISO/IEC 27001:2022; guidance ISO/IEC 27002:2022
The NIS2 Directive
NIS2 Art. 21(2)(g) Basic cyber hygiene practices and cybersecurity trainingCyber hygiene is the common baseline the Directive expects everywhere: keeping software and hardware updated, managing configuration of devices, controlling and limiting administrator-level accounts, managing new installations, changing credentials, segmenting networks and backing up data. The recitals also point at zero-trust principles and user awareness as part of the same baseline. Training here is the workforce limb, distinct from the management body training in Article 20(2), and it needs to reach the roles that actually handle the risk rather than being one annual module for everyone. The value of this category to an auditor is that it is measurable: patch currency, privileged account counts and training completion are all countable, and a claim of good hygiene that cannot produce those numbers is not evidenced.
Common gap: Hygiene asserted for servers while endpoints, network devices and operational technology are unmeasured
Source: NIS2 Directive
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